At Xenixbd.com, customer satisfaction is our top priority. This Return & Refund Policy outlines the conditions under which returns, replacements, or refunds may be accepted.
✅ Eligibility for Return
A product is eligible for return or replacement if:
- The product is damaged, defective, or incorrect at the time of delivery
- The issue is reported within 24 hours of receiving the product
- The product is unused, unwashed, and in its original condition with packaging
❌ Non-Returnable Items
The following items are not eligible for return or refund:
- Products damaged due to customer misuse or negligence
- Used, altered, or washed items
- Products without original packaging or accessories
- Products returned after the allowed time period
🔁 Return Process
- Contact our customer support team with your order number and issue details.
- After review, our team will confirm return eligibility.
- Approved products must be returned following the provided instructions.
💳 Refund Policy
- Once the returned product is received and inspected, the refund will be processed.
- Refunds will be completed within 7–10 business days after approval.
- Refunds will be issued through the original payment method or an alternative method agreed upon with the customer.
🔄 Replacement Policy
- If a replacement is approved, it will be dispatched as soon as possible, subject to product availability.
⚠️ Important Notes
- Delivery charges are non-refundable unless the return is due to an error from Xenixbd.com.
- Xenixbd.com reserves the right to approve or reject any return or refund request based on policy compliance.
For any return or refund-related inquiries, please contact our customer support team.